Privacy Policy
Full transparency on how we handle your data, in compliance with Brazil's LGPD (Law No. 13,709/2018).
Last updated: March 26, 2026
1. Who we are
Punctual Shuttle Service, a private legal entity headquartered in São Paulo – SP, Brazil, is responsible for the website www.punctualshuttle.com.br and the processing of personal data collected through it.
For questions or requests related to this policy, please contact us at [email protected] or by phone +55 11 99521-6158.
2. Data we collect
We collect only the data strictly necessary for the provision of our services:
- Full name — for personalized service
- Phone / WhatsApp — for direct communication and quote delivery
- Company (optional) — for corporate contracts
- Travel date, number of passengers and route — for service planning
- Language preference — stored locally in your browser (localStorage), not transmitted to our server
- Browsing data — pages visited, session time, device type (collected via technical cookies)
Important: we do not collect financial data, ID numbers (CPF, passport) or sensitive information.
3. How we use your data
We use your data exclusively for the following purposes:
- Responding to your quote requests and service scheduling
- Direct communication via WhatsApp or e-mail about your request
- Sending confirmations, updates and travel reminders
- Continuous improvement of the site experience (aggregated and anonymized browsing data)
- Compliance with legal and regulatory obligations
We do not sell, rent or share your data with third parties for commercial purposes.
4. Cookies and similar technologies
Our site uses cookies to improve navigation. You can accept or reject the use of cookies through the banner displayed on your first visit, or at any time by clearing your browser data.
- Essential cookies: required for basic site functionality (session, security)
- Preference cookies: store your language choice locally in your browser
- Analytics cookies: collect anonymized browsing data for site improvements
By clicking "Accept" in the cookie banner, you consent to all types above. By clicking "Reject", only essential cookies will be used.
5. Legal basis
Data processing is based on the following legal grounds under Brazil's LGPD (Law No. 13,709/2018):
- Consent (Art. 7, I): for non-essential cookies
- Contract performance (Art. 7, V): for data necessary to provide the requested service
- Legitimate interest (Art. 7, IX): for improving the site experience
- Legal obligation (Art. 7, II): when required by law
6. Data sharing
Your data may be shared only in the following situations:
- WhatsApp (Meta Platforms): when you use the quote form, data is sent directly to our number via a wa.me link — no information passes through our servers in this process
- Google (Fonts & Analytics): our site loads fonts from Google, which may collect technical data such as IP and browser type per Google's privacy policy
- Public authorities: when required by law, court order or regulatory body
7. Data retention
Contact data sent via WhatsApp is stored in the app's conversation history, subject to Meta's retention policies. Browsing data collected by cookies is retained for up to 12 months.
You may request deletion of your data at any time by e-mailing [email protected].
8. Your rights as a data subject
Under Brazil's LGPD, you have the following rights regarding your personal data:
- Confirmation and access: know whether we process your data and access it
- Correction: request updating of incomplete or incorrect data
- Deletion: request erasure of your personal data
- Portability: receive your data in a structured format
- Withdrawal of consent: revoke consent at any time
- Objection: object to processing based on legitimate interest
To exercise any of these rights, contact us at [email protected]. We will respond within 15 business days.
9. Information security
We adopt technical and organizational measures to protect your data against unauthorized access, alteration, disclosure or destruction. The site uses HTTPS with TLS certificate, HTTP security headers and secure development best practices.
Despite all efforts, no system is 100% invulnerable. In the event of a security incident affecting your data, we will notify the affected individuals as required by law.
10. Terms of use
Access to and use of www.punctualshuttle.com.br are subject to the following terms:
- Site content is the exclusive property of Punctual Shuttle and protected by copyright
- Reproduction, distribution or commercial use of content without express authorization is prohibited
- Information about service prices and availability is indicative only and subject to confirmation
- We are not liable for damages resulting from misuse of the site's information
- Links to third-party sites (WhatsApp, Google) are subject to each platform's own policies
11. Changes to this policy
We may update this Privacy Policy periodically. The "Last updated" date at the top of this page indicates when it was last revised. We recommend you consult this page regularly.
Significant changes will be communicated via a prominent notice on the site or by e-mail, where applicable.
12. Contact and data protection officer
For any questions related to this policy or the processing of your personal data:
- E-mail: [email protected]
- Phone / WhatsApp: +55 11 99521-6158
- Location: São Paulo – SP, Brazil